Shipping policy

Shipping and Delivery Policy - ArteBella

At ArteBella, we want your shopping experience to be as simple, safe, and transparent as possible. That is why we guarantee that the amount you see at checkout is exactly the final amount you will pay.

1. Shipping Costs

  • Portugal (Mainland and Islands): 100% Free Shipping on all orders, with no minimum purchase amount.
  • European Union: We will soon begin shipping to other European Union countries. The associated costs and timeframes will be updated on this page as soon as the service becomes available.

2. Prices, Taxes, and Fees

  • All prices shown on our website already include VAT at the legal rate in force in Portugal.
  • The final price indicated at checkout is the total and definitive amount to be paid.
  • There will be no surprise fees, additional charges, or customs costs at the time of delivery.

3. Delivery Times (Portugal)

  • Processing: Orders are processed and prepared within 1 to 2 business days after payment confirmation.
  • Transport: Delivery is made within 4 to 7 business days after shipment.
  • Note: During exceptional periods with high order volume (such as Black Friday, Christmas, or sales), delivery times may experience slight delays beyond our control.

4. Carriers and Order Tracking

  • We work with several reputable carriers in the market to ensure the fastest and safest delivery to your address. The specific carrier will be assigned automatically based on your location and the weight of the order.
  • Once your order has been shipped, you will receive a confirmation email with the corresponding tracking number so you can follow the delivery status in real time.

5. Responsibility for the Delivery Address

  • The customer is fully responsible for providing a correct, complete, and up-to-date delivery address.
  • If the order is returned to ArteBella due to an error or insufficient address details provided by the customer, the cost of the new shipment will be borne by the buyer.

6. Absent Recipient and Unclaimed Orders

  • If no one is present at the indicated address to receive the order, the carrier may make a new delivery attempt on the next business day or leave a notice for collection at a local pickup point.
  • The customer has a limited period (usually between 5 and 7 business days) to collect the order at the indicated point. If the order is not claimed within this period and is returned to our facilities, the customer will have to cover the costs associated with the new shipment.

7. Transport Damage

  • We ask that you carefully inspect your package at the time of delivery.
  • If you notice that the outer packaging is visibly damaged, torn, or tampered with, you must note this occurrence on the courier’s signature sheet (or PDA) when receiving the package.
  • Any product damage resulting from transport must be reported to ArteBella via our customer support email within a maximum of 24 to 48 hours after receipt, accompanied by photographs of the packaging and the damaged product, so that we can activate the transport insurance.

8. Right of Withdrawal (Returns)

  • In accordance with Portuguese legislation applicable to e-commerce, the customer has a period of 14 consecutive days, counting from the date of receipt of the order, to exercise the right of withdrawal (cancellation of the purchase).